Mastering Patient Feedback, Compliments & Complaints

Are online reviews about you or your practice starting to appear and you're not sure what to do about them? Are you capturing patient feedback but then don't know how to make use of it effectively?

If you answered yes to either of these questions, then this webinar is definitely for you! 

Join us as we help you understand how to transform patient feedback, compliments and complaints into opportunities for growth and patient experience excellence in your practice. This webinar will cover:

  • Why modern patients are turning to online review to give you feedback
  • How to handle sensitive feedback, reviews and complaints in a way that builds trust with your patients
  • Effective methods to proactively gather patient feedback and insights so you can get ahead of negative feedback
  • How to get started with elevating your patient experience through partnering with your patients

Still have a question? Feel free to drop us a line at [email protected] and we will answer them for you. All registrants will receive a free Kickstarter Guide packed with information and resources to help you get started with responding to patient feedback and online reviews.

Webinar is pre-recorded and running time is 1 hour. Register below to access the recording.

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Who is this webinar for?

This webinar is designed for healthcare leaders and professionals, practice managers and owners, consumer advocates or anyone interested in learning more about how to respond to patient feedback and how to proactively use patient insights to improve your healthcare service or practice.

Your Hosts.

Your hosts for the webinar will be Shelley Thomson, Dana Ronan and Jill Holmes, the Co-founders and Directors of Patient Experience Agency. 

Learn more

CPD accredited learning.

This webinar has been CPD accredited with CPD Home for health professionals in General Practice, Allied Health, Nursing and Practice Managers:

Educational Activity: 1.25 hours

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