What we do.
We help you take your patient experience to the next level.
We bring over 30 years of experience helping practice owners, managers and providers incorporate patient insights and lived experiences into their care journeys. Our range of learning and 'how to' services makes embracing patient experiences and outcomes easier and faster than going alone.
Our simple online courses and webinars are designed to demystify the fundamentals and make implementing improved patient experiences (PX) and outcomes easy.
Have a larger team or need more specific guidance on how to navigate your journey to improved patient experiences (PX)? Our custom workshops could be for you.
Free resources to help you on your journey to improved
Free Webinar: Mastering Patient Feedback, Compliments & Complaints.
Watch this free on-demand webinar where we help you understand how to respond to patient feedback, compliments and complaints and transform them into opportunities for growth and patient experience excellence in your practice.
Free Kickstarter Webinar:
Demystifying PROMs and PREMs.
A free on-demand webinar where we step you through the basics of PROMs and PREMs (Patient-Reported Outcomes and Experience Measures).
Free Kickstarter Webinar:
Watch our free on-demand Kickstarter webinar - Australian Health Reform: What it means for you and your practice and understand what you need to do to be reform ready.
Patients for Life
Request your free copy of Patients for Life today, written by Patient Experience Agency Co-founder and respected patient experience growth strategist, Shelley Thomson. A must-read for healthcare professionals.
The Patient Experience Agency Difference.
Hi. We are Jill Holmes, Shelley Thomson and Dana Ronan. As the co-founders of Patient Experience Agency, we bring a combined 65 years of customer, patient and clinical experience to helping health care organisations and practices like yours to drive growth through improved patient experiences and an outcomes-based approach.
Our philosophy is simple: Better Experiences. Better Outcomes.
What does that mean? We know that partnering with your patients to understand what truly matters to them - respecting their voice as part of how you run your clinic or practice - delivers better experiences and outcomes for everyone. Not just your patients and their care circle but your staff, your practice and you.
How to achieve that is not always clear. We can help demystify the jargon and share the experiences from inside health care and the broader service industry, who are setting your patients' expectations of the experience. We have distilled what we have seen work well into simple, practical and action-orientated learning designed for health care professionals like you. Upskilling focuses on what you need to make a difference in your patients' experiences and outcomes.
What you can expect from our courses.
At Patient Experience Agency, we are all about keeping things simple and answering all the basic questions you might have been too afraid to ask.
No matter whether you select one of our introductory Kickstarters or our signature PX Accelerator, you can always count on three things:
We demystify the buzz terms around topics and explain it in simple, plain language. If you still have any questions, you are always welcome to contact us or join our community of fellow learners who can support you to to help find your answers.
Short, Sharp Micro Learning
Who has the time or concentration for a 20- minute video? Not us. We deliver all our lessons in short, micro learning bursts which don't last more than 8 minutes each so you can watch them in your coffee break or on your daily commute!
Practical Next Steps
We've all done courses where the information you learn is great, but you have no idea what to do next, right? We've made sure our courses offer practical actions you can take to apply your knowledge and start making real improvements to your patient's experience.
Get started with our free Kickstarter webinar today.
Australian Health Reform: What it means for you and your practice.
Complimentary Kickstarter Webinar
Watch the webinar now.
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