Delivering Personalised Care
Partnering with consumers for better health outcomes.
A practical, skills-based learning program for busy clinicians.
What is Personalised Care?
Personalised care is healthcare designed around the person — not just the condition. It means designing care with your patients, not for them.
Personalised care includes:
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Building a partnership between clinicians and consumers, focused on what matters most to each individual
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Using Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs) to measure progress and success
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Creating a personalised care plan based on the patient's goals, values and life context
Personalised care is supported by frameworks like the NSQHS Standard 2: Partnering with Consumers, and it's a key priority in delivering safe, high-quality, patient-centred care.
Why deliver Personalised Care?
Healthcare is evolving — and so are patient expectations. Patients want to be equal partners in their care. They want personalised care services that respond to their priorities, not just clinical targets.
When you deliver personalised care, you:
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Improve outcomes by aligning treatment with what matters most to the patient
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Build trust, increase satisfaction and reduce misunderstandings
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Use PROMs and PREMs to track progress and drive continuous improvement
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Align with evolving healthcare standards like Standard 2: Partnering with Consumers
Delivering Personalised Care gives you the practical skills to meet these expectations confidently - with minimal complexity added to your already busy consultations.
What you'll learn.
Through four simple webinars and our range of 'how-to' resources, you’ll gain a practical understanding of:
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The meaning of personalised care and why it matters
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What it takes to partner with patients and consumers in meaningful ways
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How to apply PROMs and PREMs in practice to measure the success of personalised care
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How to embed this approach into your everyday patient consultations
What the does Delivering Personalised Care program cover?
Delivering Personalised Care is practical, skills-based learning program co-designed with healthcare clinicians from a range of disciplines. Through four, on-demand on-hour webinars, we cover the following topics:
Webinar 1: Why global healthcare is becoming more personalised
- How healthcare is shifting from a one-size-fits-all model to personalised care
- What personalised care is and how it fits into global healthcare trends
- The benefits and challenges of making healthcare more personalised
Webinar 2: Partnering with consumers to improve experiences & outcomes
- How patient partnerships enhance decision-making, care delivery and health outcomes
- The key skills and mindset needed for meaningful patient partnerships
- Common barriers to patient partnerships and how to overcome them
Webinar 3: Measuring what really matters to patients
- What patient-reported outcome (PROMs) and experience (PREMs) measures are and how to use them
- Why PROMs and PREMs matter in healthcare decision-making
- Practical ways to use PROMs and PREMs in everyday consultations
Webinar 4: Making personalised care part of everyday practice
- Putting personalised care into action during consultations
- Communication techniques that align with patient values and preferences
- Overcoming challenges and making personalised care a routine part of practice
Program learning outcomes:
- Understand what personalised care is and why it's becoming the way forward
- Explore what partnering with consumers is and how it enhances decision-making, care delivery and health outcomes
- Understand what PROMs and PREMs are and how they can be used to measure the impact of personalised care
- Feel confident applying personalised care approaches in real-life consultations
Ready to start? Enrol here.
Next program available from 16 June 2025. Enrol now and get access as soon as it is available.
Want to upskill your whole team? Drop us a line at [email protected] to ask about our team-based learning options.
*Subject to completion of all required program activities.
Who is this upskilling program for?
This practical program is designed for frontline healthcare professionals across all disciplines including:
- GPs
- Nurses and nurse practitioners
- Pharmacists
- Allied health professionals
- Specialists
- Health service managers, team leaders or practice owners.
It’s also ideal for anyone looking to deliver care that truly centres on what matters to their patients.
Why Patient Experience Agency?
Patient Experience Agency is a trusted partner to healthcare organisations across Australia, specialising in patient-centred improvement and consumer engagement.
We bring deep expertise in:
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Patient journey mapping
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Patient Experience (PX) strategy and improvement
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Co-design with patients and communities
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Adopting PROMs & PREMs, and a partnering with consumers approach
We developed this program to give frontline practitioners the practical skills they need to deliver care that truly puts people first. We don’t just teach personalised care — we help health services live it.
We have delivered programs and presentations for....
Frequently Asked Questions
See our most frequently asked questions below. If you still have a question you need answered, please drop us a line.
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Why is delivering Personalised Care becoming more important?
Major health reform is building in Australia, but what does this all mean for you and your practice? Will you be ready to meet the changing expectations of patients and the experiences and quality of life outcomes these reforms demand?
Check out our free webinar, Australian Health Reform: what it means for you and your practice to understand the changes coming and why a move to delivering personalised care will put you ahead of the reform curve.
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