Personalised Coaching.
Personalised coaching with Shelley Thomson to support patient experience improvement, PROMs and PREMs implementation, co-design & partnering with patients.
Book nowPersonalised coaching for patient experience improvement & personalised, outcomes-based care models.
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Need expert support to improve patient experience, implement PROMs and PREMs, or embed personalised care in your practice or organisation?
Our online coaching sessions with Shelley Thomson offer tailored support to help you move forward with confidence — whether you're embedding co-design, refining your patient engagement strategy, or partnering with patients across your system.
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What we help with.
Your session will be customised to the needs of your role and organisation. Common coaching areas include:
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PROMs and PREMs implementation in real-world settings
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Partnering with patients at the consult, practice or system level
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Co-design of services, programs or models of care
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Mapping the patient and stakeholder journey
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Developing and operationalising a Patient Experience (PX) strategy
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Designing Voice of the Patient programs
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Turning patient and consumer insights into action
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Facilitating meaningful patient engagement
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Embedding value-based healthcare approaches
Who is this coaching for?
This personalised coaching is designed for healthcare leaders and decision-makers — including:
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Practice owners and managers navigating change
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Clinicians or executives leading patient-centred transformation
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Sector or program leaders driving change towards value-based care principles
If you're already on the journey but feel stuck, unsure, or overwhelmed with implementation — especially with initiatives like PROMs and PREMs or partnering with patients — this is your opportunity to get practical support that’s focused, efficient and expert-led.
Why work with Shelley Thomson?
With more than 30 years of health industry consulting and clinical experience, Shelley is a patient experience advisor, host of the Consumer Health Partnerships podcast, author of Patients for Life and a sought-after keynote speaker and panelist in the patient experience and outcomes-based care space.
Shelley's healthcare journey began as a nuclear medicine technologist at Royal Melbourne Hospital in 1986, before she branched into ultrasound, working both in a clinical setting and then in a commercial one - in clinical applications, business development and leadership roles with ATL, Philips Healthcare and Sonosite point of care ultrasound.
Following stints in retail, where she established her own gourmet food business and supported other organisations in their retail experience transformations, Shelley returned to healthcare to support leaders to deliver care that truly puts consumers at the centre.
Now, as co-founder of Patient Experience Agency, she works with clinicians, practice owners and health leaders across the country to make partnering with patients, PROMs and PREMs implementation, and value-based care not just aspirational — but achievable.
But what truly sets Shelley apart is how she works. She’s not just an expert in patient experience improvement, personalised care, and co-design — she’s also known for being incredibly practical, approachable and outcome-focused. Shelley meets you where you're at, helps you make sense of the complex and supports you to move forward with clarity, confidence and compassion.
Book a coaching session today or drop us a line at [email protected] to discuss how Shelley can support you on your next patient-driven initiative.
How does a coaching session work?
Purchase a session/s.
Choose a single session or 3-pack, enter your details, and complete payment.
Set up your login.
Create a login for our online portal to manage your bookings.
Schedule your session.
Book a time that suits you and submit a short agenda so Shelley can prepare.
Join the session.
Use the calendar link to join via Zoom. You'll receive a recording and any resources in your portal after the session.
Jo Saccasan, Finance & Business Manager
Karinya House for Mothers & Babies
"Shelley worked with us to develop and co-design an important project which detailed the patient journey our women experience as they rebuild their lives from homelessness to independence. This was an extensive piece of work, including co-design workshops, in-depth discussions, journey mapping and identifying outcomes with several women whom Karinya House support. Entrusting this sensitive work to Shelley was reflective of her integrity and experience. She demonstrated a deep and respectful understanding of the trauma histories of the women we walk alongside. This project has been instrumental in supporting the adoption of an outcomes-based approach in our organisation, the renewal of key funding contracts, the development and successful funding of a new project and continued work on developing Karinya House's Impact Framework. We can not thank Shelley enough for her insight and assistance."
Shelley has supported and guided a range of organisations across the health, aged and disability care sectors, including:Â
Take the next step.
Don’t let barriers hold you back. Whether you're launching a new initiative or refreshing your approach, personalised coaching with Shelley Thomson gives you the expert guidance and momentum you need to make progress.
Get the support you need — when you need it — to deliver better outcomes and truly partner with your patients.
Start today
