Personalised Coaching to Accelerate Your PX Change.
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Get tailored, expert coaching with Shelley Thomson to embed patient experience improvement, partnering with consumers, PROMs and PREMs, co-design and personalised care in real-world practice.
Book your coaching sessionPersonalised coaching for patient experience improvement & personalised, value-based care.
Need practical support to strengthen patient experience, partnering with consumers, implement PROMs and PREMs, or embed personalised care across your practice or organisation?
Shelley's coaching sessions give you a clear pathway forward. Whether you're embedding co-design, refining your patient engagement strategy, partnering with patients, or leading system-wide change, Shelley brings deep sector knowledge, hands-on experience, and practical frameworks to help you achieve meaningful results — faster.
What we help with.
Your coaching session is customised to the needs of your role and organisation. Common areas include:
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Implementing PROMs and PREMs in real-world settings
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Partnering with patients at the consult, practice or system level
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Co-designing services, programs or models of care
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Mapping patient and stakeholder journeys
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Developing and operationalising a Patient Experience (PX) strategy
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Designing Voice of the Patient programs
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Turning patient & carer insights into action
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Facilitating meaningful patient engagement
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Embedding value-based healthcare approaches
Who is this coaching for?
This personalised coaching is designed for healthcare leaders and decision-makers — including:
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Practice owners and managers navigating change
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Clinicians and executives leading patient-centred transformation
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Program or sector leaders driving system change towards high-value care
If you're already on the journey but feel stuck, unsure, or overwhelmed with implementation — especially with initiatives like PROMs and PREMs or partnering with patients — this is your opportunity to get focused, expert-led support.
Why work with Shelley Thomson?
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Transform your practice with expert coaching in personalised care, partnering with consumers, patient reported measures and outcomes-based healthcare.
Shelley Thomson brings over 30 years of clinical, commercial, and strategic experience to every coaching engagement.
A patient experience advisor, host of the Consumer Health Partnerships podcast, author of Patients for Life and a sought-after keynote speaker, Shelley has helped clinicians, practice owners and health leaders across Australia translate big healthcare reforms into everyday practice changes that stick.
Shelley's healthcare journey began at Royal Melbourne Hospital as a nuclear medicine technologist before expanding into ultrasound and leadership roles with ATL, Philips Healthcare and Sonosite.Â
Alongside her deep clinical foundation, Shelley has formal training from the Dell Medical School at the University of Texas at Austin in Value-Based Healthcare, Measuring What Matters and Health Care Transformation Leadership, and from the DesignThinkers Academy in Service Design and Design Thinking Facilitation.
Shelley's unique blend of global health policy expertise, design thinking skills, and frontline clinical experience allows her to support leaders to deliver care that genuinely puts people first.
As a co-founder of Patient Experience Agency, Shelley has guided organisations nationwide to adopt patient-reported measures (PROMs and PREMs), embed consumer partnership, and align with value-based care and regulatory standards.Â
Her approach is strategic yet deeply practical — she meets you where you are, helps make sense of the complex, and supports you to move forward with clarity, confidence, and compassion.
Whether you're:
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A clinician wanting to confidently embed PROMs/PREMs and personalised care into daily consults
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A practice owner or manager seeking to align with reforms and accreditation while engaging your team
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A health leader looking to design consumer-driven initiatives or scale change sustainably
…Shelley’s coaching will give you the frameworks, tools, and mindset to make it happen — and make it stick.
Book a coaching session today or contact us at [email protected] to explore how Shelley can support you.
Coaching Packages & Pricing.
Select one of our coaching session options below.
Coaching sessions are delivered online, making it easy to fit them around busy clinical and leadership schedules. Whether you need a single session to unblock a challenge, or a series to guide a larger initiative, Shelley tailors the coaching to your priorities and pace.
How does a coaching session work?
Purchase a session/s.
Choose a single session or 3-pack, enter your details, and complete payment.
Set up your login.
Create a login for our online portal to manage your bookings.
Schedule your session.
Book a time that suits you and submit a short agenda so Shelley can prepare.
Join the session.
Use the calendar link to join the session. You'll receive a recording and any resources in your portal after the session.
Jo Saccasan, Finance & Business Manager
Karinya House for Mothers & Babies
"Shelley worked with us to develop and co-design an important project which detailed the patient journey our women experience as they rebuild their lives from homelessness to independence. This was an extensive piece of work, including co-design workshops, in-depth discussions, journey mapping and identifying outcomes with several women whom Karinya House support. Entrusting this sensitive work to Shelley was reflective of her integrity and experience. She demonstrated a deep and respectful understanding of the trauma histories of the women we walk alongside. This project has been instrumental in supporting the adoption of an outcomes-based approach in our organisation, the renewal of key funding contracts, the development and successful funding of a new project and continued work on developing Karinya House's Impact Framework. We can not thank Shelley enough for her insight and assistance."
Shelley has supported and guided a range of organisations across the health, aged and disability care sectors, including:Â
Take the next step.
Don’t let barriers hold you back. Whether you're launching a new initiative or refreshing your approach, personalised coaching with Shelley Thomson gives you the expert guidance and momentum you need to make progress.
Get the support you need — when you need it — to deliver better outcomes and truly partner with your patients.
Start today
