Kickstarter:
Australian Health Care Reform.
Understand the changes coming for you and your practice and learn how focusing on patient experience is the key to being reform ready.
Get Started
How focusing on your patient experience (PX) will get you ready for change.
As healthcare reform in Australia shifts towards partnering with consumers and recognises patient-reported experience and outcome measures (PREMs & PROMs) as vital to delivering value-based health care, improving your PX will be essential.
We know patients who report better experiences also have better outcomes, and better health outcomes are achieved when health professionals and services work in partnership with consumers, patients, carers, and communities.
Research shows value-based primary care models demonstrate a 20% to 30% reduction in hospital admissions, along with improvements in patient outcomes and experience.
By prioritising the PX in your practice, you can improve not only patient outcomes, but also set your practice up to meet the coming health reform.
Now, that's a win-win!
Health Reform Is Coming. Are You Ready?
In Australia, the movement towards major health reform has been building momentum over the past decade. By 2025, an agreed key reform of the Australian healthcare system is the shift to paying for value and outcomes in order to improve health outcomes for all Australians.
The recent release of the Strengthening Medicare Taskforce Report in February 2023 has signalled change towards a person-centred, value-based approach to health care is imminent.
Will your practice be ready to meet the changing expectations of patients and the experiences and outcomes these reforms are demanding?
Our Kickstarter short course Australian Health Care Reform: What it means for you and your practice is designed to answer the key questions you have been wanting to ask about these changes. It also steps you through three key shifts you need to make in your practice to not only improve the experience and outcomes for your patients, but get your practice ready for change. Best of all, it's completely free.
Get all the answers you have been looking for.
It's time to stop wondering how to make real change in your practice to benefit your patients.
What we cover in this Kickstarter course.
We cover all the reform moves so far, what the shifts mean for you and how they can benefit your practice.
Welcome &
Introduction
We provide an overview of what we will cover, the resources included and set the lessons ahead.
Lesson 1
Health Reform: What's Changing?
Understand the momentum building towards reform and the three key shifts it will mean for your practice.
Lesson 2
What is Value-based Health Care?
We look at the first key shift you need to make to be reform ready - a value-based care delivery model.
Lesson 3
Partnering with Patients
We discuss why you need to shift from a patient-centred approach to partnering with your patients.
Lesson 4
Outcomes that Matter
Understand the final shift to make - measuring the outcomes that matter to your patients.
Lesson 5
WIIFM? and Taking Your Next Steps
Finally, we discuss what's in it for you if you make these shifts and help you get started.
"I really enjoyed this Kickstarter course. Highly recommended to health care change leaders and teams. It is refreshing, insightful and a fabulous 'entrée' to what the Patient Experience Agency (PEA) is bringing to the table - a collaborative learning opportunity to empower change in our health environment, to bring change in how we care for our patients through a better and contemporary lens. We need to do this! This program is informative and revolutionary to health care service planning and delivery - and much needed. I highly commend the Kickstarter Program, and look forward to more of what PEA will offer.”
Karen Caldwell, Health Change Consultant and former Executive Director, Clinical Governance, Clinical & Corporate Services, Calvary Public Hospital.
Are you ready to say 'yes' to....
Better experiences.
Learn how partnering with your patients to design the services they really want will help you deliver the experiences that matter most to your patients.
Better outcomes.
Discover how identifying and measuring the outcomes that matter most to your patients will demonstrate the value you and your practice are delivering and meet the reforms coming.
Returning to your purpose.
Return your focus to your original purpose as a health care professional - providing passionate and quality care that supports your patients to achieve the outcomes that matter to them.
Enjoy our FREE Kickstarter today and know what change is coming.
Australian Health Reform: What it means for you and your practice.
FREE
Complimentary online Kickstarter course
START NOWHere's a peek of what you can expect from this Kickstarter.
Meet Co-founder of Patient Experience Agency and Allied Health Professional, Shelley Thomson who will be your Kickstarter instructor and understand why this course is essential viewing for healthcare professionals and practice managers.
Shelley has presented for...
Who is this course for?
This course is most suitable for anyone in the primary health sector wanting to learn more about how the coming health reforms will impact them, learn more about what value based health care is and how this care delivery model can support improved patient experiences, including:
- Healthcare leaders
- Healthcare practitioners of any discipline
- Practice managers
- Frontline health care workers
Frequently Asked Questions.
See our most frequently asked questions below. If you still have a question you need answered, please drop us a line.
How long does the course go for?
How long can I access the course for?
When is this reform happening?
How practical is the course?
Why do this course?
What is in it for me if I get reform ready now?
What are you waiting for?
Get started today and be ready for the new health reforms before they become mandatory.
The 5 things you can
do today to improve your PX.
Better patient experience leads to better outcomes. Download our easy guide to discover what simple changes you can start making in your practice today to improve the experience for your patients.
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