Unlocking the Power of Patient Journey Mapping.



Friday 5 July 2024 12.30pm (AEST)

It sounds like a 'no-brainer' - designing and creating care services with the people who use them. Then why don't we do it?

Discover the reasons and solutions in our new webinar, Unlocking the Power of Patient Journey Mapping. 

During this free, one-hour session, we explore how customer journey mapping is a valuable tool to help healthcare leaders and professionals to involve their patients in the design and delivery of care services.

The webinar covers:

  • What patient journey mapping is and how it helps visualise the patient's experience
  • Why patient journey mapping is gaining popularity in healthcare
  • How it provides an opportunity to align with the National Safety and Quality Health Service Standards
  • Why you should co-create a patient journey map with your customers
  • How to get started with patient journey mapping

This 1-hour webinar is designed to provide you with actionable knowledge and strategies to improve patient experiences and outcomes. 

Have a question? Feel free to drop us a line at¬†[email protected]¬†and we will answer them for you.

All registrants will receive a free Kickstarter Guide packed with information and resources to help you get started.

Enter your details below to watch the webinar.

Your information will only be used in accordance with our privacy policy.

Who is this webinar for?

This webinar is designed for health, aged care or disability sector leaders and professionals, practice managers and owners, consumer advocates or anyone interested in learning more about patient journey mapping and how it can be used to improve patient or customer experiences and outcomes.

Your hosts.

Your hosts for the webinar will be Shelley Thomson, Dana Ronan and Jill Holmes, the Co-founders and Directors of Patient Experience Agency.

Learn more

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