FUNDAMENTALS OF PX.

An introduction to improving
patient experiences in your practice.

Only $49

Healthcare and your patients are changing.
Is your practice ready?

In today's shifting healthcare landscape, practices often grapple with changing patient expectations, regulatory reform and a dynamic workforce. Is it any wonder delivering exceptional patient experience (or PX) hasn’t been a priority?

We've created the Fundamentals of PX for busy people like you. It's a short introductory online course to help healthcare professionals and practice managers get up to speed with what modern PX is, why it matters and how you can start making a difference today. And, it's CPD certified.

Partner with your patients for lasting change.

Australian Health Care reforms are making paternalistic doctor-patient relationships a thing of the past.

Fundamentals of PX, introduces you to the different stages of patient engagement and what you can do at a patient and practice level to keep up with PX-focused reform in Australia. You will also learn the key principles of PX maturity and how you can start taking meaningful steps to improve the experiences and outcomes for your patients.

Start delivering better experiences for your patients:

FUNDAMENTALS OF PX

$49

ON-DEMAND ONLINE COURSE

Access to the online course is immediately available on purchase.

This course covers:

What a modern patient experience (PX) is and why it matters
How to adopt a more human-centred operating model
How health reform will impact your PX and your practice
The different stages of patient engagement - from patient-centred to patient partnering and beyond
How segmenting your patients will lead to more personalised care
Understand the three principles of PX maturity and how to start adopting them
Insights and tips from other healthcare professionals who are already on their journey to PX excellence
A downloadable course guide and toolbox to help you get started with PX improvement in your practice
Accredited e-learning with certificate to claim CPD credits

Everyone completing the course also receives a link to our exclusive, free PX Maturity Indicator, which helps you measure your practice's current PX maturity and provides a personalised report to identify the areas you can start improving today to deliver better patient experiences and outcomes.

ENROL NOW

Your Host.

Your course host is Shelley Thomson, Australia's most respected authority on patient-driven growth strategies, an Allied Health Professional, Co-founder and Director of Patient Experience Agency.

With more than 30 years of health industry and clinical experience, Shelley is a patient experience advisor, author of Patients for Life and accomplished expert keynote speaker and panellist.

Shelley has presented for...

Who is this course for?

The Fundamentals of PX is designed for healthcare professionals, administrators, practice managers and consumer advocates seeking to adapt and thrive in the changing healthcare landscape. Whether you're in a clinic, practice or hospital, this program empowers you to enhance patient experiences, improve outcomes, and drive practice success. After completing you will:

Unlock a new understanding of PX
Elevate PX as a driver of patient satisfaction, better patient outcomes and boosted revenue
Gain competitive advantage through patient partnerships
Improve staff morale and watch your team thrive
Prepare your practice to excel through change

"An excellent introduction to PX. This is a product that health care has needed for some time, so I look forward to PEA offering more resources in the future.”

Health Care Industry Body Leader
Completed course September 2023

"The training was well organised, clear and easy to follow. The training brought macro ideas and then demonstrated how they can be used in the micro.”

Allied Health Care Professional
Completed course September 2023

Stop trying to solve PX problems for your patients.

Instead, partner with them and discover the solutions together.

Start now

Fundamentals of PX: Frequently Asked Questions

What is the format of the course?

How long does the course go for?

How practical is the course?

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Who is this course designed for?

Can I receive CPD points for this course?

What you can expect from Fundamentals of PX.

Keen to understand more?

Your host, Shelley Thomson, steps you through what the Fundamentals of PX covers and the resources included in the course to support you and your practice on your journey to PX improvement.

Flexible learning for busy health care professionals.

Fundamentals of PX is quick and easy e-learning tailored specifically for busy healthcare professionals like you. Delivered as a live session for those who prefer to interact with others and ask questions or available online and on-demand as micro-learning lessons of no longer than 15 minutes, this course can fit into your hectic schedule or be completed all at once in just 1.5 hours.

This course features valuable insights from your colleagues and peers already on their PX improvement journey and will equip you with practical resources to help you get started today, including a downloadable course guide and toolbox of ready-to-implement activities.