Turn personalised care into everyday practice confidently and with impact.
Join the growing number of clinicians transforming how they deliver care — achieving stronger patient partnerships, measurable outcomes and lasting impact.
What is Personalised Care?
Personalised care is an approach to healthcare designed around the person — not just the condition. It recognises that patients are experts in their own lives and values their voice in shaping care. In short, it means designing care with your patients, not for them.
Key features include:
-
Building a partnership between clinicians and consumers, focused on what matters most to each individual
-
Using Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs) to measure progress and success
-
Creating a personalised care plan based on the patient's goals, values and life context
Personalised care is supported by frameworks like the NSQHS Standard 2: Partnering with Consumers, and is a key priority in delivering safe, high-quality, patient-centred care.
Why deliver Personalised Care?
Healthcare is evolving — and so are patient expectations. Patients want to be equal partners in their care. They want personalised care services that respond to their priorities, not just clinical targets.
When you deliver personalised care, you:
-
Build stronger patient engagement, trust and outcomes
-
Use Patient Reported Outcome Measures and Patient Reported Experience Measures (PROMs and PREMs) to track progress and drive continuous improvement
-
Align with healthcare standards, including the NSQHS Standard 2: Partnering with Consumers
The Delivering Personalised Care program gives you the practical skills to meet these expectations confidently - with minimal complexity added to your already busy consultations.
Ready to start making personalised care your everyday practice?
Get instant access to the only Australian program giving clinicians practical tools to partner with consumers, measure outcomes that matter, and embed personalised care into everyday consults
JOIN NOW
What you'll learn.
The Developing Personalised Care program is a practical, skills-based learning experience designed for busy clinicians across all disciplines.
You’ll learn:
-
Global personalised care trends
-
How to use patient reported measures (PROMs and PREMs) in practice
-
Partnering with consumers techniques
-
Practical implementation of personalised care
An accredited CPD learning activity for busy clinicians.
The Delivering Personalised Care program has been accredited as a CPD learning activity by the Australian Institute of CPD Standards for General Practitioners, Surgeons, Physicians, Nurses, Dentists, Pharmacists, Allied Health clinicians, Aged Care workers, Disability workers, Practice Managers, Leaders & Owners and other Healthcare leaders.
The program has been accredited for a total of 10.5 CPD hours in these categories:
- Educational Activities - 7 hours
- Reviewing Performance - 3.5 hours
Patient Experience Agency is a CPD Home (AMA) Certified Learning Provider.
If you are a CPD Home member and you provide your membership number when enrolling, your accreditation will be automatically recorded against your CPD Home account once you complete the course. (If CPD Home is not your registered CPD provider, you will be issued with a Certificate of Completion once you complete all the assessments and tasks included in the program which you can share with your own CPD provider).
Delivering Personalised Care:
A practical, skills-based learning program.
Designed for busy clinicians across all disciplines, this self-paced program gives you the tools to embed personalised care into everyday consultations — with clarity, confidence and credibility.
This program has been co-developed with consumers and healthcare clinicians from a range of disciplines to ensure it is practical, relevant and grounded in real-world experience.
Through four on-demand, one-hour webinars, you'll explore:
Webinar 1: Why global healthcare is becoming more personalised
- Why healthcare is shifting from one-size-fits-all models to personalised care
- What personalised care is and how it fits into global trends
- The benefits and challenges of personalised care
- What personalised care looks like in practice
Webinar 2: Measuring what really matters to patients
- What patient-reported outcome (PROMs) and experience (PREMs) measures are and how to use them
- Why PROMs and PREMs matter in healthcare decision-making
- Common barriers to using PROMs and how to overcome them
- What does personalised care using PRMs look like in practice?
Webinar 3: Partnering with consumers to improve experiences and outcomes
- Why partnering with consumers is important and how it enhances decision-making, care delivery and health outcomes
- The key skills and mindset needed for meaningful patient partnerships
- Common barriers to developing patient partnerships and how to overcome them
- What does using a partnering approach look like in practice?
Webinar 4: Making personalised care part of everyday practice
- Putting personalised care into action during consultations
- Overcoming challenges and making personalised care a routine part of practice
- Getting started: Operationalising personalised care
Program learning outcomes:
1. Understand what personalised care is and why it's becoming the way forward in healthcare
2. Understand what PROMs and PREMs are and how they can be used to measure the impact of personalised care
3. Explore what partnering with consumers is and how it enhances informed shared decision-making, care delivery, and health outcomes
4. Help practitioners confidently apply personalised care principles in real-world settings, using communication, planning, and problem-solving strategies to embed them into daily practice.
Get instant access to everything you need.
Want to upskill your whole team? Drop us a line at [email protected] to ask about our team-based learning options.
*Subject to completion of all required program activities.
Why this program works.
Proven to accelerate personalised care adoption.
This isn’t just theory — it’s proven in Australian clinics. The Delivering Personalised Care program builds on the outcomes of a 10-month pilot delivered in partnership with Allied Health Professions Australia (AHPA), funded by the Transport Accident Commission (TAC). which showed that clinicians access this structured learning and real-world tools can accelerate personalised care adoption.
The results were clear:
- +14.9% increase in adoption maturity among supported clinicians
- 5x more patients enrolled to receive PROMs and PREMs
- Significant improvements in clinician confidence, engagement and patient-partnering behaviours
- Practitioners reported feeling more connected to their purpose and better equipped to deliver care that truly matters
Delivering Personalised Care takes those insights further — combining on-demand learning, real-world tools and consumer co-design - to embed personalised care into everyday consults.
Hear from those already walking the path to personalised care.
Throughout the program, you’ll hear from a diverse group of clinicians, and a respected consumer voice, sharing real-world insights into what personalised care really looks like in everyday practice.
Featured clinicians:
- Dr Paresh Dawda, GP, Next Practice Deakin; Director & Principal, Prestantia Health
- Dr Nathan Castle, Clinical Psychologist & Director, Psychology Outcomes
- Lachie Ash-Smith, Senior Podiatrist, Melbourne Podiatry Clinic
- Nadeena Thenabadu, Director & Complex Consulting Physiotherapist, Head2Toe Physiotherapy & Podiatry
A consumer's perspective
A consumer voice changes everything. You’ll also hear from Debra Letica, a Health and Citizen Leader, who shares what it’s like to be on the receiving end of care — reminding us that personalised care isn’t a 'nice-to-have', it's essential. Her story bring a powerful human lens, ensuring the program goes beyond systems to real human connection.
“When you make this [way of working] happen and you start to see the positive benefits both for you as a clinician and for your patients, there’s no going back.”
Dr. Paresh Dawda, General Practitioner, Next Practice Deakin; Director & Principal, Prestantia Health
“The research is very clear. [And while] many clinicians might be resistant for various reasons, that’s where this training comes in.
Very few clients, patients and consumers are resistant to this [way of working] when it is explained to them that they are going to get better, more personalised treatment and their voice is going to be heard.”
Dr. Nathan Castle, Clinical Psychologist & Director, Psychology Outcomes
Who is this program for?
Designed for clinicians who want to put people first.
This practical program is ideal for:
- GPs
- Nurses and nurse practitioners
- Pharmacists
- Allied health professionals
- Specialists
- Practice managers, team leaders or practice owners.
...or anyone looking to deliver care that truly centres on what matters to their patients.
Enrol now in the only personalised care upskilling program tailored for Australian clinicians.
What are you waiting for? Start transforming the way you deliver care today.
Why Patient Experience Agency?
Delivered by trusted experts in personalised care.
Patient Experience Agency partners with leading healthcare organisations nationwide to embed consumer- and patient-centred improvements, consumer engagement, and high-value care.
Our expertise:
-
Patient Experience (PX) strategy and improvement
-
Partnering and co-designing with patients and communities
-
Adopting PROMs & PREMs and value-based healthcare
"We don’t just teach personalised care — we help practices, clinics & health services live it."
We have delivered programs and presentations for....
Frequently Asked Questions.
See our most frequently asked questions below. If you still have a question you need answered, please drop us a line.
