Make personalised care your professional edge -Â before it becomes someone else's.
Personalised care is no longer optional. It’s the new standard.
Clinicians who confidently partner with consumers, measure outcomes and demonstrate impact are setting themselves apart. Are you keeping pace?
Why deliver personalised care?Â
Personalised care is no longer optional - it's the new standard.
Australia’s health system is undergoing a fundamental shift—and personalised care is at the centre of it. From national reform strategies to accreditation standards like NSQHS Standard 2: Partnering with Consumers, the message is clear: clinicians must move beyond informing patients to truly partnering with them.
That means changing how you deliver your consults, by:
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Embedding shared decision-making and building stronger patient engagement, trust and outcomes
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Using Patient Reported Outcome Measures and Patient Reported Experience Measures (PROMs and PREMs) to track progress and drive continuous improvement
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Building personalised care plans that reflect what matters most to each patientÂ
This isn’t just about compliance—it’s about connection, confidence and clinical impact. Clinicians who understand what personalised care means—and how to deliver it—aren’t just keeping up. They’re leading the shift.
About the program.Â
Delivering Personalised Care is a CPD-accredited, skills-based online learning program designed for busy clinicians across all disciplines.
Co-developed with consumers and healthcare professionals, it’s grounded in real-world experience and built to help you deliver personalised care at the consultation level—where real partnerships between clinicians and patients take shape.
The program centres on the synergy between using patient-reported measures (PROMs and PREMs) and partnering with your consumers. Used together, they give patients a voice in their own care, help clinicians understand what truly matters and create the conditions for meaningful, collaborative conversations. This is the gateway to delivering personalised care that’s truly transformative.
What you'll learn.
Delivering Personalised Care is structured around four targeted webinars—each designed to build your skills, confidence and impact in everyday consults. Across the series, you’ll learn:
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What personalised care is and why it matters
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How to use patient reported measures (PROMs and PREMs) in your consults to build partnerships and improve patient outcomes
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How to partner with consumers to enhance communication and shared decision-making
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How to embed personalised care into routine practice with clarity and confidence
Webinar 1: Why global healthcare is becoming more personalised
Webinar 2: Measuring what really matters to patients (Patient-reported measures)
Webinar 3: Partnering with consumers to improve experiences and outcomes
Webinar 4: Making personalised care part of everyday practice
From reform to action. This is how.
Want to upskill your whole team? Drop us a line at [email protected] to ask about our team-based learning options.Â
*Subject to completion of all required program activities.
Why this program works.
Proven to accelerate personalised care adoption.
Delivering Personalised Care builds on the outcomes of a 10-month pilot delivered in partnership with Allied Health Professions Australia (AHPA), funded by the Transport Accident Commission (TAC).Â
The impact was clear. Clinicians who accessed this structured learning and practical tools saw:
- A +14.9% increase in adoption maturity among supported clinicians
- 5x more patients enrolled to receive PROMs and PREMs
- Significant improvements in clinician confidence, engagement and patient-partnering behaviours
- Practitioners reported feeling more connected to their purpose and better equipped to deliver care that truly matters
Delivering Personalised Care takes those insights further — combining on-demand learning, real-world tools and consumer co-design - to embed personalised care into everyday consults.
Hear from those already walking the path to personalised care.
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Throughout the program, you’ll hear from a diverse group of clinicians, and a respected consumer voice, sharing real-world insights into what personalised care really looks like in everyday practice:
- Dr Paresh Dawda, GP, Next Practice Deakin; Director & Principal, Prestantia HealthÂ
- Dr Nathan Castle, Clinical Psychologist & Director, Psychology OutcomesÂ
- Lachie Ash-Smith, Senior Podiatrist, Melbourne Podiatry Clinic
- Nadeena Thenabadu, Director & Complex Consulting Physiotherapist, Head2Toe Physiotherapy & Podiatry
- Debra Letica, Health and Citizen Leader
“When you make this [way of working] happen and you start to see the positive benefits both for you as a clinician and for your patients, there’s no going back.”
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Dr. Paresh Dawda, General Practitioner, Next Practice Deakin; Director & Principal, Prestantia Health
“The research is very clear. [And while] many clinicians might be resistant for various reasons, that’s where this training comes in.
Very few clients, patients and consumers are resistant to this [way of working] when it is explained to them that they are going to get better, more personalised treatment and their voice is going to be heard.”
Dr. Nathan Castle, Clinical Psychologist & Director, Psychology Outcomes
Who is this program for?
Designed for clinicians who want to put people first.
This practical program is ideal for:
- GPs
- Nurses and nurse practitioners
- Pharmacists
- Allied health professionals
- Specialists
- Practice managers, team leaders or practice owners.
...or anyone looking to deliver care that truly centres on what matters to their patients.
What you'll gain.
Clinicians who complete this program gain:
- Skills to integrate PROMs and PREMs without adding time pressure
- Stronger patient engagement, trust and outcomes
- Confidence to partner with consumers in meaningful ways
- 10.5 CPD points + certificate of completion
- Tools for healthcare quality improvement and value-based careÂ
This is your chance to lead the shift — not follow it.
An accredited CPD learning activity for busy clinicians.Â
The Delivering Personalised Care program has been accredited as a CPD learning activity by the Australian Institute of CPD Standards for General Practitioners, Surgeons, Physicians, Nurses, Dentists, Pharmacists, Allied Health clinicians, Aged Care workers, Disability workers, Practice Managers, Practice Owners and Healthcare leaders.
The program has been accredited for a total of 10.5 CPD hours in these categories:
- Educational Activities -Â 7 hours
- Reviewing Performance -Â 3.5 hours
Patient Experience Agency is a CPD Home (AMA) Certified Learning Provider.
If you are a CPD Home member, simply provide your membership number at enrolment and your accreditation will be automatically recorded against your CPD Home account once you complete the course. If CPD Home is not your registered CPD provider, you'll receive a Certificate of Completion to share with your own CPD provider.
Don't let your practice fall behind.Â
Make personalised care your professional edge.
Enrol now in the only personalised care upskilling program tailored for Australian clinicians.
ENROL NOW
Why Patient Experience Agency?
Delivered by trusted experts in personalised care.
Patient Experience Agency partners with leading healthcare organisations nationwide to embed consumer- and patient-centred improvements, consumer engagement, and high-value care.
Our expertise:
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Patient Experience (PX) strategy and improvement
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Partnering and co-designing with patients and communities
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Adopting PROMs & PREMs and value-based healthcare
"We don’t just teach personalised care — we help practices, clinics & health services live it."
We have delivered programs and presentations for....
Frequently Asked Questions.
See our most frequently asked questions below. If you still have a question you need answered, please drop us a line.
