Running a practice or clinic is not just a healthcare service, it's also a business. And in the business world there is a profound change happening that is prioritising Customer Experience (CX) as the next growth strategy. Whether you're in healthcare, education or any service-oriented industry,...

In the ever-evolving landscape of healthcare, the synergy between patient needs and policy objectives is crucial. As we move towards a more patient-inclusive care delivery model, aligning these needs with policy goals becomes pivotal in shaping a healthcare system that truly serves its purpose:...

Many of the announcements for health in the 2023-24 Federal budget were met with applause in the Chamber on May 8th 2023, signalling popular support for bolstering bulk billing incentives, more convenient pharmacy trips, a move to multidisciplinary teams and a 15% pay increase for Australia's...

Did you find budget night exciting?  All those lovely numbers, ideas and so much goodwill for Australians. We're excited about many of the announcements, and just like the number-obsessed 'Count von Count' from Sesame Street, we have scoured the health budget and collated our...

The Federal Health Minister, the Hon. Mark Butler MP in his recent pre-budget announcements about strengthening Medicare has paved the way for funding for multidisciplinary teams in healthcare.  But what does this even mean? Below we break down what a multidisciplinary team is and what...

What is being patient-centred?

For many years, healthcare has been largely focused on the concept of patient-centred care. This approach aims to put the patient at the centre of their care, tailoring treatments and services to meet their individual needs and preferences. Patient-centred care...

What are multidisciplinary teams?

Multidisciplinary healthcare teams are groups of professionals from different healthcare disciplines who work together to provide comprehensive care to patients. These teams are made up of individuals with various specialties and backgrounds, including...

In Australia, we are about to experience the biggest change to our health care system since the introduction of Medicare in the early 1980s.  

For many of us, we only know the way we operate now so it’s understandable to feel a little nervous and curious. 

What reforms are...

Value-based health care is a global movement that has its origins in the United States and is now being adopted by over 30 countries.  

It’s a response to decades of rising health care delivery costs, spiralling rates of chronic disease, changing community expectations and a...