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Patient or customer journey mapping has gained significant traction in recent years due to the healthcare industry's shift towards a more human-centred care approach, emphasising the quality of patient experiences and outcomes. But what exactly is patient journey mapping, and should you use it in...
Running a practice or clinic is not just a healthcare service, it's also a business. And in the business world there is a profound change happening that is prioritising Customer Experience (CX) as the next growth strategy. Whether you're in healthcare, education or any service-oriented industry,...
In healthcare, patient experience is crucial for fostering trust, satisfaction and overall wellbeing. Here at Patient Experience Agency, we delight in drawing inspiration from unexpected sources and often the more unexpected, the more valuable the insights. Case in point: the iconic performer...
In the dynamic landscape of healthcare, patient satisfaction stands as a critical metric that goes beyond the clinical aspects of treatment. It delves into the heart of the patient experience, encompassing factors that range from the effectiveness of medical interventions to the warmth of...
In the ever-evolving landscape of healthcare, the synergy between patient needs and policy objectives is crucial. As we move towards a more patient-inclusive care delivery model, aligning these needs with policy goals becomes pivotal in shaping a healthcare system that truly serves its purpose:...
In mental health, each individual's journey is deeply personal and unique. It transcends the boundaries of clinical diagnoses, medications and therapy sessions, encompassing the intricate tapestry of emotions, aspirations, and challenges that shape a person’s daily life. In this landscape,...
What is a patient focus group?
Patient focus groups are a powerful tool for healthcare professionals and practices seeking to take their patient engagement to the next level and improve patient experiences. Focus groups are interactive sessions that allow patients to share their...
What is patient engagement?
Patient engagement refers to the active involvement of patients in their healthcare decisions, treatment plans and overall well-being. It encompasses a range of activities and behaviours that empower patients to take an active role in managing their health and...
What is being patient-centred?
For many years, healthcare has been largely focused on the concept of patient-centred care. This approach aims to put the patient at the centre of their care, tailoring treatments and services to meet their individual needs and preferences. Patient-centred care...
