Blog
Explore our library of resources.
What is partnering with consumers?
Partnering with consumers in healthcare means working collaboratively with individuals—whether they are consumers, patients, customers, carers, or family members—to design and deliver safe, high-quality health services. This approach is built on...
Patient or customer journey mapping has gained significant traction in recent years due to the healthcare industry's shift towards a more human-centred care approach, emphasising the quality of patient experiences and outcomes. But what exactly is patient journey mapping, and should you use it in...
Running a practice or clinic is not just a healthcare service, it's also a business. And in the business world there is a profound change happening that is prioritising Customer Experience (CX) as the next growth strategy. Whether you're in healthcare, education or any service-oriented industry,...
In healthcare, patient experience is crucial for fostering trust, satisfaction and overall wellbeing. Here at Patient Experience Agency, we delight in drawing inspiration from unexpected sources and often the more unexpected, the more valuable the insights. Case in point: the iconic performer...
In the dynamic landscape of healthcare, patient satisfaction stands as a critical metric that goes beyond the clinical aspects of treatment. It delves into the heart of the patient experience, encompassing factors that range from the effectiveness of medical interventions to the warmth of...
In the ever-evolving landscape of healthcare, the synergy between patient needs and policy objectives is crucial. As we move towards a more patient-inclusive care delivery model, aligning these needs with policy goals becomes pivotal in shaping a healthcare system that truly serves its purpose:...
In the ever-evolving realm of human-centred healthcare, data captured via patient-reported outcomes and experience measures (known as PROMs and PREMs) plays a pivotal role in shaping personalised and effective treatments. PROMs and PREMs provide valuable insights into a patient's...
What is a patient focus group?
Patient focus groups are a powerful tool for healthcare professionals and practices seeking to take their patient engagement to the next level and improve patient experiences. Focus groups are interactive sessions that allow patients to share their...
What is patient engagement?
Patient engagement refers to the active involvement of patients in their healthcare decisions, treatment plans and overall well-being. It encompasses a range of activities and behaviours that empower patients to take an active role in managing their health and...
Practitioners in the healthcare sector are well-versed in medical knowledge, evidence-based practices and cutting-edge research. However, in recent years, there has been a growing recognition of the value of the lived experience of patients and their carers in providing more comprehensive and...
Many of the announcements for health in the 2023-24 Federal budget were met with applause in the Chamber on May 8th 2023, signalling popular support for bolstering bulk billing incentives, more convenient pharmacy trips, a move to multidisciplinary teams and a 15% pay increase for Australia's...
Did you find budget night exciting? All those lovely numbers, ideas and so much goodwill for Australians. We're excited about many of the announcements, and just like the number-obsessed 'Count von Count' from Sesame Street, we have scoured the health budget and collated our...