Running a practice or clinic is not just a healthcare service, it's also a business. And in the business world there is a profound change happening that is prioritising Customer Experience (CX) as the next growth strategy. Whether you're in healthcare, education or any service-oriented industry,...

In the ever-evolving landscape of healthcare, the synergy between patient needs and policy objectives is crucial. As we move towards a more patient-inclusive care delivery model, aligning these needs with policy goals becomes pivotal in shaping a healthcare system that truly serves its purpose:...

Patient-reported outcome measures (PROMs) are invaluable tools in the future treatment of chronic disease in healthcare. Disease-specific PROMs provide clear insights into patients' experiences, guiding healthcare providers in tailoring treatments to individual needs. Yet, a perplexing...

In the ever-evolving realm of human-centred healthcare, data captured via patient-reported outcomes and experience measures (known as PROMs and PREMs) plays a pivotal role in shaping personalised and effective treatments. PROMs and PREMs provide valuable insights into a patient's...

In the intricate landscape of healthcare, where patients often grapple with multiple conditions simultaneously, the challenge of implementing patient-reported, condition-specific outcome measures can become a multifaceted puzzle. How do we select outcomes metrics encompassing clients'...

In mental health, each individual's journey is deeply personal and unique. It transcends the boundaries of clinical diagnoses, medications and therapy sessions, encompassing the intricate tapestry of emotions, aspirations, and challenges that shape a person’s daily life. In this landscape,...

Did you find budget night exciting?  All those lovely numbers, ideas and so much goodwill for Australians. We're excited about many of the announcements, and just like the number-obsessed 'Count von Count' from Sesame Street, we have scoured the health budget and collated our...

The Federal Health Minister, the Hon. Mark Butler MP in his recent pre-budget announcements about strengthening Medicare has paved the way for funding for multidisciplinary teams in healthcare.  But what does this even mean? Below we break down what a multidisciplinary team is and what...

What are multidisciplinary teams?

Multidisciplinary healthcare teams are groups of professionals from different healthcare disciplines who work together to provide comprehensive care to patients. These teams are made up of individuals with various specialties and backgrounds, including...

In healthcare, the focus is often on clinical outcomes and measures such as blood pressure, cholesterol levels, and tumour size. These measures are important in diagnosing and monitoring medical conditions and determining the effectiveness of medical treatments. Clinical measures provide...

In Australia, we are about to experience the biggest change to our health care system since the introduction of Medicare in the early 1980s.  

For many of us, we only know the way we operate now so it’s understandable to feel a little nervous and curious. 

What reforms are...

Value-based health care is a global movement that has its origins in the United States and is now being adopted by over 30 countries.  

It’s a response to decades of rising health care delivery costs, spiralling rates of chronic disease, changing community expectations and a...